Privacy Policy

Introduction & General Information

Welcome to FOSHAN GESNM NEW MATERIAL CO., LTD. ("we," "us," or "our"). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.gesnmflooring.com/ (the "Site"), and when you purchase our products or interact with our services.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site.

Information We Collect

We collect information that you voluntarily provide to us as well as data that is collected automatically when you navigate our Site.

Data Collected Automatically

When you visit the Site, we automatically collect certain information about your device and interaction with our website, including:

Device Information: IP address, browser type, operating system, and device identifiers.

Usage Data: Pages viewed, time spent on the Site, referring websites, and clickstream data.

How We Use Your Information

We use the collected information for various professional and operational purposes, including:

Order Processing & Fulfillment: To process transactions, arrange for shipping, and provide you with order confirmations and invoices.

Customer Support: To communicate with you, address inquiries, and resolve any issues related to your orders or our products.

Website Improvement: To analyze user behavior, optimize our website layout, and enhance the overall shopping experience.

Marketing & Communications: To send promotional emails, newsletters, and updates about new products (only if you have opted in, and you may opt out at any time).

Security & Fraud Prevention: To monitor for unauthorized or illegal activity and protect the integrity of our platform.

How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We only share your information with trusted third-party service providers necessary to operate our business, such as:

Payment Processors: To securely process transactions and prevent fraudulent payments.

Shipping & Logistics Partners: To deliver your purchased products to your specified address.

Analytics & IT Service Providers: Tools (such as Google Analytics) that help us understand site traffic and maintain our website infrastructure.

These third parties are bound by strict confidentiality agreements and are prohibited from using your personal data for any purpose other than providing the contracted services.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to track activity on our Site and store certain information. Cookies are small data files placed on your device that help us:

• Remember your preferences and items in your shopping cart.
• Understand how you interact with our Site to improve functionality.
• Deliver relevant advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Site may not function properly.

Data Security

The security of your personal data is paramount to us. We implement robust, industry-standard security measures, including SSL (Secure Socket Layer) encryption, to protect your personal and payment information during transmission. While we strive to use commercially acceptable means to protect your personal data, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will keep and use your data to the extent necessary to comply with our legal obligations (for example, tax and accounting laws), resolve disputes, and enforce our legal agreements and policies.

Your Rights (GDPR & CCPA)

Depending on your location, you may have specific rights regarding your personal data under international privacy laws, including the General Data Protection Regulation (GDPR) for European users and the California Consumer Privacy Act (CCPA) for California residents.

Right to Access: You can request copies of the personal data we hold about you.

Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

Right to Erasure (Right to be Forgotten): You can request that we erase your personal data, under certain conditions.

Right to Restrict or Object to Processing: You have the right to object to our processing of your data for direct marketing purposes.

Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you.

CCPA "Do Not Sell" Guarantee: We explicitly confirm that we do not sell the personal information of our consumers.

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our Site is not intended for use by children under the age of 16 (or 13 in certain jurisdictions, as per COPPA). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us so that we can take necessary actions to remove that information from our servers.

Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after any modifications indicates your acceptance of the updated terms.